Return Policy

Return & Refund Policy
Last updated: August 13, 2026

CUSTOM COMMISSIONS & REPAIRS

All custom chainstitch embroidery pieces are one-of-a-kind and made specifically for you, based on the design, placement and garment agreed before we begin work. Because of this, we cannot offer returns, exchanges or refunds once work has started.

Before we begin any custom piece or repair, we confirm the design, thread colors, placement and pricing with you. Please review these details carefully, as they cannot be changed once stitching has started.

If you believe there's an issue with the quality of a finished piece or repair, contact us at kai@weareamr.com within 7 days of receiving it. We'll review the issue and work with you to make it right.

LIVE EMBROIDERY EVENTS

Event bookings are confirmed once a deposit or payment has been made and the date is secured. Deposits are non-refundable, as materials, staffing and travel are arranged in advance of your event.

If you need to cancel or reschedule, contact us as soon as possible at kai@weareamr.com and we'll do our best to work with you.

If amR needs to cancel or reschedule due to circumstances outside our control, we'll work with you to find a new date or provide a full refund of any payments made.

DAMAGED OR LOST ITEMS IN TRANSIT (mail-in repairs)

If a mail-in repair item is lost or damaged in transit, please contact us as soon as possible so we can help you file a claim with the shipping carrier. We recommend using a trackable and insured shipping method for any item you send us.

QUESTIONS

If you have any questions about this policy, contact us at kai@weareamr.com.