Return Policy

Return & Refund Policy
Last updated: October 13, 2026

CUSTOM COMMISSIONS & REPAIRS

All custom embroidery commissions and repairs are made specifically for you based on the design, garment, placement, colours and details approved before work begins. Once your project has been approved and production has started, all sales are final. We do not offer returns, exchanges or refunds on custom work.

Please review all details carefully before approving your project. Once stitching has started, changes may not be possible and any requested changes may incur additional costs.

If you believe there is an issue with the workmanship of your finished piece or repair, please contact us at kai@weareamr.com within 7 days of receiving it. We will review the issue and decide the best way to resolve it.

LIVE EMBROIDERY EVENTS

Live embroidery event bookings are confirmed once the required deposit or payment has been received and the event date has been secured.

Deposits are non-refundable, as we reserve the date and may arrange staffing, materials, and travel specifically for your event.

If you need to cancel or reschedule, please contact us as soon as possible at kai@weareamr.com. We’ll always do our best to work with you, but date changes are subject to availability and any additional travel or production costs may need to be covered.

If amR needs to cancel due to circumstances within our control, we will offer a new date or refund any payments made for the cancelled event.

DAMAGED OR LOST ITEMS IN TRANSIT (mail-in repairs)

If an item you send to us for repair is lost or damaged in transit, please contact us as soon as possible. We’ll help where we can with any information needed for a claim with the shipping carrier.

We strongly recommend using a trackable and insured shipping service when sending any garment or item to us, especially for valuable or irreplaceable pieces.

QUESTIONS

If you have any questions about this policy, contact us at kai@weareamr.com.